Terms and conditions

1. Booking

Your service is booked once we confirm the date, time slot and price on WhatsApp. We never ask for a deposit or prepayment.

2. Price

The price is the one on our website or the one we confirm on WhatsApp for your apartment, furniture or company. It includes supplies, equipment and a legal invoice.

Any extra work (extras, special stains, more furniture) is agreed and confirmed before we do it. We never charge anything you have not approved.

3. Changes and cancellations

You can change or cancel your slot free of charge up to 24 hours before.

If you cancel with less than 24 hours notice, or if we cannot get in when we arrive (nobody home, no keys, no building authorization), we charge 50.000 Gs for the lost visit.

If we need to change a slot, we tell you as soon as possible and offer the nearest available date.

4. Payment

You pay when the service is finished, after checking the work, in cash or by bank transfer. For businesses we agree on payment terms in the quote.

The legal invoice is issued with your RUC or ID number, company or full name and address, within 24 hours of receiving your details.

5. What we need on site

Access at the agreed time, water and electricity. Please put away money, jewelry and valuables before the visit, and let us know if there are pets.

6. Guarantee

If something isn't right, let us know within 24 hours with a photo and we'll come back within 48 hours to fix it, at no cost.

7. Upholstery and mattress cleaning

We test products on a hidden spot before washing. Very old stains, ink, paint or rust may not come out completely; if we see this before starting, we tell you.

We are not liable for fabrics that, according to the manufacturer's label, cannot be washed with water, or for defects the furniture already had.

8. Damage

We work carefully. If we damage something through our own fault during the service, let us know within 24 hours with photos and we will resolve it: repair, replacement or a refund of the service price, depending on the case.

We are not liable for pre-existing damage, for fragile or valuable items that were not put away, or for normal wear of materials.

9. Contact and governing law

For any complaint write to hola@casa-limpia.com.py or WhatsApp 0972 993 999. These terms are governed by the laws of the Republic of Paraguay.